Customer Happiness is a Good Policy for MetLife

Read how XumaK helped accelerate MetLife’s customer-centric strategy and see the type of impact you could make working with our clients.

MetLife

A leader in savings, retirement, personal services, small business and large institutions, MetLife serves 90 of the top 100 Fortune 500 companies as the largest insurance provider in the U.S. The work XumaK did for them achieved the following objectives.

Provide Regional Flexibility

To help markets personalize to their customers’ specific needs.

Establish Performance Measurement

To constantly improve on services and offerings.

Create Global Platform

To furnish the ultimate customer experience.

MetLife Case Study

Working with XumaK

MetLife VP of Marketing Technology Brad Jenkins shares his experience working with the XumaK team.

MetLife wanted to transform their digital strategy to offer their customers a user-friendly, smooth online journey. 

XumaK centralized their platform, and defined and implemented governance.

To date, the re-design has been rolled out to 5 global markets—and counting.

In addition to the innovative solutions that were utilized for our MetLife clients, you can join a team that offers several complementary services for added value.

Deployment

Save companies from DIY drama as you help them take their digital experience live.

Training

Maximize clients’ Adobe ROI with custom training from XumaK University.

UX Design

Help organizations offer the quintessential customer experience.

As we’ve worked to digitally reinvent MetLife, XumaK has helped us accelerate our execution of that plan. Using BedrocK®, they provided us with a scalable and performant foundation to build upon.

Brad Jenkins

Vice President, Global Marketing Technology, MetLife

LifeWay

See how LifeWay is improving their customer experience.

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