When Communication Means Business

Read how XumaK helped re-define Digicel’s online customer experience.

Digicel

Digicel is a mobile phone network provider operating in 31 markets across the Caribbean, Central America, and Oceania regions.

Enhanced Customer Experience

To provide seamless product searches and personalization.

Omnichannel Marketing Enablement

To accommodate customers wherever they are.

Self Service Tools

To provide customer access to Zendesk articles.

Digicel wanted to improve the online experience for their customers by transforming their current custom CMS solution that has limited capabilities.

By developing and interface solution between the brand’s current AEM websites and the Zendesk API,

the self-service functions can be simplified and customers can do more independently without relying on Digicel support.

This solution enables omnichannel marketing and provides better self-service tools for customers.

 

 

SEAMLESS INTEGRATION

Creating carefree customers

With architecture designed to enriched and simplify personal customer experiences, you can’t go wrong.
INTEGRATION SERVICES

In addition to the innovative solutions that were utilized for our Digicel clients, XumaK offers several complementary services for added value.

Deployment

Don’t risk DIY drama—take your digital experience live with XumaK Deployment.

Training

Maximize your Adobe ROI with Custom AEM Training from XumaK University.

UX Design

For the quintessential customer experience.

We partnered with XumaK to implement Adobe Experience Manager as our Global CMS in order to drive a consistent, on brand user experience for all customers. I consider XumaK an extension of my team as we now operate an agile model, allowing us to improve our customer experience every month with new features and capability. XumaK’s commitment to quality deliverables, testing, and planning has allowed us to centralize the management of 36 websites onto one platform and manage our Marketing technology with a small internal team.

Jonathan Donovan

Head of Digital Media, Digicel

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