Digicel is a mobile phone network provider operating in 33 markets across the Caribbean, Central America, and Oceania regions. The work XumaK did for them achieved the following objectives.
To provide seamless product searches and personalization.
To accommodate customers wherever they are.
To provide customer access to Zendesk articles.
Digicel wanted to improve the online experience for their customers by transforming their current custom CMS solution that has limited capabilities.
XumaK helped them develop an interface solution between the brand’s current AEM websites and the Zendesk API, so the self-service functions can be simplified and customers can do more independently without relying on Digicel support.
This solution enables omnichannel marketing and provides better self-service tools for their customers.
In addition to the innovative solutions that were utilized for our Digicel clients, you can join a team that offers several complementary services for added value.