Digicel is a mobile phone network provider operating in 31 markets across the Caribbean, Central America, and Oceania regions.
To provide seamless product searches and personalization.
To accommodate customers wherever they are.
To provide customer access to Zendesk articles.
Digicel wanted to improve the online experience for their customers by transforming their current custom CMS solution that has limited capabilities.
By developing and interface solution between the brand’s current AEM websites and the Zendesk API,
the self-service functions can be simplified and customers can do more independently without relying on Digicel support.
This solution enables omnichannel marketing and provides better self-service tools for customers.
In addition to the innovative solutions that were utilized for our Digicel clients, XumaK offers several complementary services for added value.