When Communication Means Business

Read how XumaK helped re-define Digicel’s online customer experience.

Digicel


Digicel is a mobile phone network provider operating in 33 markets across the Caribbean, Central America, and Oceania regions. The work XumaK did for them achieved the following objectives.
 

Enhanced Customer Experience

To provide seamless product searches and personalization.

Omnichannel Marketing Enablement

To accommodate customers wherever they are.

Self Service Tools

To provide customer access to Zendesk articles.

 

Digicel wanted to improve the online experience for their customers by transforming their current custom CMS solution that has limited capabilities.

XumaK helped them develop an interface solution between the brand’s current AEM websites and the Zendesk API, so the self-service functions can be simplified and customers can do more independently without relying on Digicel support.

This solution enables omnichannel marketing and provides better self-service tools for their customers.

SEAMLESS INTEGRATION

Creating carefree customers

With architecture designed to enriched and simplify personal customer experiences, your customers can’t go wrong.
INTEGRATION SERVICES

In addition to the innovative solutions that were utilized for our Digicel clients, you can join a team that offers several complementary services for added value.

Deployment

Save companies from DIY drama as you help them take their digital experience live.

Training

Maximize clients’ Adobe ROI with custom training from XumaK University.

UX Design

Help organizations offer the quintessential customer experience.

We partnered with XumaK to implement Adobe Experience Manager as our Global CMS in order to drive a consistent, on brand user experience for all customers. I consider XumaK an extension of my team as we now operate an agile model, allowing us to improve our customer experience every month with new features and capability. XumaK’s commitment to quality deliverables, testing, and planning has allowed us to centralize the management of 36 websites onto one platform and manage our Marketing technology with a small internal team.

Jonathan Donovan

Head of Digital Media, Digicel

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